Privacy Policy

1. Introduction

loki99 ("we", "us", "our", "the Company") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you access or use our Platform at https://loki99.cam (the "Platform"). By creating an account or using any services offered on the Platform, you ("you", "your", "the User") agree to the collection and use of your information in accordance with this Privacy Policy.

This Privacy Policy applies to all Users of the loki99 Platform, including residents of Indonesia and other jurisdictions where online gambling is legally permitted. We operate in compliance with internationally recognized data protection principles, including the General Data Protection Regulation (GDPR) framework, to ensure your personal information is handled responsibly and securely.

If you do not agree with the terms of this Privacy Policy, please do not access or use the Platform. We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on this page. Your continued use of the Platform after any modifications constitutes acceptance of the updated Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

When you register for an account on loki99, we collect personal information that you voluntarily provide, including but not limited to:

• Identity Information: Full legal name, date of birth, gender, Indonesian national identity card (KTP) number or passport number.
• Contact Information: Email address, mobile phone number, residential address, postal code.
• Account Credentials: Username, password (stored in encrypted form), security questions and answers.
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet account details (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history, deposit and withdrawal records.
• Verification Documents: Government-issued ID (KTP, passport), proof of address (utility bill, bank statement), selfie photographs for identity verification (KYC process).

2.2 Information Automatically Collected

When you access the Platform, we automatically collect certain technical information, including:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address).
• Usage Information: IP address, geographic location (country, city), date and time of access, pages visited, time spent on pages, clickstream data, referring/exit pages.
• Gaming Data: Bets placed, games played, wagering history, bonus usage, winnings and losses, session duration.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience and analyze Platform usage. See Section 8 for details.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction status, payment method verification, fraud detection signals from banks and e-wallet providers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay).
• Game Providers: Game outcome data, RTP (return to player) statistics, gameplay logs from certified studios like Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe.
• Identity Verification Services: Age verification, identity authentication, fraud prevention checks performed by third-party KYC service providers.

3. How We Use Your Information

loki99 uses your personal information for the following purposes:

Purpose	Legal Basis	Description
Account Management	Contract Performance	Create, maintain, and manage your loki99 account; authenticate your identity; process login requests.
Transaction Processing	Contract Performance	Process deposits, withdrawals, and internal fund transfers; maintain transaction records; reconcile payment accounts.
Game Provision	Contract Performance	Provide access to sports betting, live casino, slots, and togel games; record bet placements and outcomes; calculate winnings.
Compliance & KYC	Legal Obligation	Verify your age (21+) and identity; prevent underage gambling; comply with anti-money laundering (AML) regulations; detect and prevent fraud.
Customer Support	Contract Performance	Respond to inquiries; resolve disputes; provide technical assistance via live chat, email, and WhatsApp.
Marketing & Promotions	Legitimate Interest / Consent	Send promotional offers, bonuses, newsletters, and updates; personalize marketing based on your preferences (opt-in required).
Platform Improvement	Legitimate Interest	Analyze usage patterns; improve user experience; optimize Platform performance; develop new features.
Security & Fraud Prevention	Legitimate Interest	Monitor for suspicious activity; prevent account takeovers, bonus abuse, and collusion; protect against cyber threats.

4. How We Share Your Information

loki99 does not sell your personal information to third parties. However, we may share your information with trusted partners and service providers under the following circumstances:

4.1 Service Providers

We share information with third-party service providers who assist us in operating the Platform, including:

• Payment Processors: Banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals.
• Game Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe, Pocket Games Soft, and other certified studios to deliver gaming content.
• Identity Verification Services: Third-party KYC providers to verify your age and identity in compliance with legal requirements.
• Cloud Hosting Providers: Secure data storage and server infrastructure providers to host the Platform.
• Customer Support Tools: Live chat software, email service providers, and CRM systems to manage customer inquiries.

All service providers are contractually obligated to handle your information securely and only for the purposes we specify.

4.2 Legal Obligations

We may disclose your information if required by law, regulation, legal process, or governmental request, including:

• Compliance with court orders, subpoenas, or other legal proceedings
• Cooperation with law enforcement or regulatory authorities investigating illegal activity
• Protection of loki99's legal rights, property, or safety
• Prevention of fraud, money laundering, or other financial crimes

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such transfer and provide you with choices regarding your information.

5. Data Security

loki99 takes the security of your personal information seriously. We implement industry-standard technical and organizational measures to protect your data, including:

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS encryption.
• Secure Payment Processing: Payment data is processed through PCI-DSS compliant payment gateways. We do not store full credit card numbers or CVV codes on our servers.
• Access Controls: Personal information is accessible only to authorized personnel who require it to perform their job functions. All employees sign confidentiality agreements.
• Firewall Protection: Our servers are protected by enterprise-grade firewalls and intrusion detection systems.
• Regular Security Audits: We conduct periodic security assessments and penetration testing to identify and address vulnerabilities.
• Data Backup and Recovery: Regular backups ensure data integrity and availability in case of system failure.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. You acknowledge that you provide your information at your own risk.

6. Data Retention

loki99 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Information: Retained for the duration of your account and for 7 years after account closure to comply with financial record-keeping requirements.
• Transaction Records: Retained for 7 years after the transaction date for tax, accounting, and audit purposes.
• KYC Documents: Retained for 7 years after account closure to comply with anti-money laundering regulations.
• Gaming Data: Retained for 3 years for dispute resolution and game integrity monitoring.
• Marketing Communications: Retained until you opt out or withdraw consent.

After the retention period expires, we securely delete or anonymize your personal information.

7. Your Privacy Rights

Subject to applicable law, you have the following rights regarding your personal information:

• Right of Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete information.
• Right to Erasure: Request deletion of your personal information (subject to legal retention requirements).
• Right to Restriction: Request limitation of processing in certain circumstances.
• Right to Data Portability: Receive your personal information in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Withdraw consent for data processing where consent is the legal basis (does not affect lawfulness of prior processing).

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

loki99 uses cookies, web beacons, and similar tracking technologies to enhance your experience and analyze Platform usage. Cookies are small text files stored on your device that help us remember your preferences and improve functionality.

Types of Cookies We Use:

• Essential Cookies: Required for Platform operation, including authentication, session management, and security.
• Performance Cookies: Collect anonymous usage data to improve Platform performance and user experience.
• Functional Cookies: Remember your preferences, such as language, timezone, and display settings.
• Marketing Cookies: Track your activity across websites to deliver personalized advertisements (opt-in required).

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Platform.

9. Third-Party Links

The Platform may contain links to third-party websites, including game providers, payment processors, and social media platforms. loki99 is not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

loki99 strictly prohibits individuals under the age of 21 from creating accounts or using the Platform. We do not knowingly collect personal information from anyone under 21. If we become aware that a User is under 21, we will immediately close the account and delete all associated information. If you believe a minor has accessed the Platform, please contact us immediately at [email protected].

11. International Data Transfers

loki99 operates internationally, and your personal information may be transferred to and processed in countries outside of Indonesia. We ensure that all international data transfers comply with applicable data protection laws and are protected by appropriate safeguards, including standard contractual clauses and encryption.

12. Changes to This Privacy Policy

loki99 reserves the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting on this page. We will notify you of significant changes via email or a prominent notice on the Platform. Your continued use of the Platform after any modifications constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Email: [email protected]
Live Chat: Available 24/7 on the Platform
WhatsApp: Available during WIB business hours

We will respond to all privacy inquiries within 30 days.